Any reader would think that “Ethics” is an oft misused word. Another one of the jargons which corporate houses flaunt in addition to Corporate Social Responsibility, Green Planet and the like. And not all of them are absolutely wrong.
It is amazing how the world perceives India, and the perceptions have evolved too. We were called the corruption powerhouses in 1980s and still corruption exists, and that is so likely of a developing nation because suddenly there are growth opportunities for few and contenders for the same are high. But what is remarkable is how the corporate houses started taking in work ethics seriously. But then after 20-30 years, as organisations grew larger in India, we started getting complacent. We now know that ethics can range from big things to very small thing as not sharing a password. I am not talking about criminals being hired for software development. I am also not talking about taking client bank account details and running away and the guy continuing to be on rolls of the offshore company. What I am talking about is how transparent the dealings are. What I am talking about is finer aspect of corporate ethics which any company sending work to India worries about.
I have been in various organisations since the start of my career. However hard we try, there will always be 2% people who might compromise on ethics and no recruitment process can be perfected to catch this 2%. Notable things which Infosys does to ensure that they work ethically is taking tests by means of questionnaires sent to everyone and making all attend a training on ethics and then appearing the questionnaire. That way, people become aware of things which they were unintentionally doing and become aware. However, when organisations grow large, monitoring might become an issue.
A slightly smaller company. An upstart in the field of IT. Microsoft Gold Certified Partner. IBM Business partner. Apple Premier Partner. World class infrastructure. You have to be inside a Mindfire building to feel the ambiance. We have over 200 software professionals in our Bhubaneswar Advanced Development Center and more than 180 in our Delhi ADC and still we have not buzzed anyone. We do our work silently. We do CSR. We do angel funding. We do all of it. But we do it silently. But when we talk about ethics, we brainstorm loudly in our boardrooms to think of every possibility where it might be unethical to behave in a certain manner. That is where we are vocal. Because this related to our customer and our people.
When a customer is not satisfied by the way you work, normally she would withdraw the project, stop paying you and you end up paying from your pocket to your employees. First of all its an embarrassment that a customer leaves. Second, its a financial loss. For companies which value the dollar more than the relationship, we would see ethics taking a backseat. That is when Offshore companies dont share the final code, make the code so cryptic that no new vendor can take it up. They even use custom API calls which are not delivered to the client. For maintenance of the software, if client wants to have a new vendor take it up, companies don’t do knowledge sharing. There is no transition of knowledge. Basically, if you are a client and you have been working with this company for over 2-3 years now but dont want to continue further, you are stuck! You have already pumped in a couple hundred thousand dollars by now, have half baked code, an application that does not run and when it runs, it creates greater loss than profits. And you want to get all this mess fixed but now the darn offshore company does not cooperate. This is why you shun offshoring. This is why you shun India.
At Mindfire, we have pledged to bring in customer delight. That is our sole focus. In spite of all efforts, if some client decides to end the relationship, we ensure they have a smooth transition. Hard to believe? Contact us for our patented 2MV method. 2MV helps you to keep track of the project on a daily basis, reporting is easier, log maintenance is easier, code tracking is easier. You have the history of how the project shaped up, starting from day one, on a developer level. You know if you have a developer team of 10 with Mindfire, what each of these developers have done in the day, every day, throughout the time scale of the project duration. If you liked the work, you pay. If you dont like the work, you dont. 2MV has been such a unique concept, always around us but we are the first to implement it and quickly patent it. Learn more on how you can leverage 2MV to attain the perfect outsourcing partner. Learn more how you can put an end to the India Ethics chapter which makes you restless. Talk to one of our people or more, in Twitter & Linkedin. I would be more than glad to be able to take up your questions. You can reach me @ firstname.lastname@example.org.
We believe in Ethics not because we have to do business. But because we want to partner your growth. Your growth would mean ours too. We are are expert software solutions providers in web development, Database and Client Server, Reports, QA, Plugin development, Game development, Open source development. Feel free to browse our Software Development Skills pages and ourSoftware projects pages. And if you have a question, our dedicated sales team would be glad to take up your question.
Cheers to Ethics!