I can hear emphatic Yesses! I can also hear some grumbles – “of course”.
Nothing incorrect in believing this. We have been trained since childhood to understand this. The first vaccine which was injected to us essentially symbolizes how much we value this thought. However, as we grow up – though we still remember this as a rhyming phrase, we tend to ignore this subconsciously. We grow up to think about Risk Mitigation Strategies which essentially assumes that the Risk has already taken place and how we plan to make things come back to normal.
Think of a situation which is a crisis and has already happened – Collapse of the twin towers. After the accident, there have been so many risk mitigation strategies built. But all inherently assume that in case such a thing happens, this is what we will do. If there is a person who actually spends time in prevention of such a thing, may be yes today people will hold him in high regard but more often than not, we tend to ignore people who prevented things rather than people who took center-stage when they were fixing things resulting from an aftermath of an accident or incident, if you want me to use subtlety.
There may have been people who would be aware that the economic crisis is coming and would have taken preventive steps in fortunate companies which were unscathed thru the largest economic recession. Do we read about them? No. What do we read about – About companies which crashed and how a certain person who joined in as the CXO took over the reins of the company and did something to reinstate the revenue position of the company. I dont undermine the efficiency of the person who fixed the problem. But that is not the topic of discussion – the point is we remembered the person who cured rather than the person who actually prevented another company from crashing! So in a world where everyone almost unanimously agrees that Prevention is better than cure – why is it that the person preventing a disaster does not get the correct limelight?
Similarly, there are software companies which claim to have disaster recovery models, risk mitigation models and so on. This is all great and every company which runs a business surely would have all this. But i would like to ask a simple question – Would you go in with a IT Services company just because they have efficient cure? Would you risk sending over work just by knowing their risk mitigation models? Possibly and most arguably – No. You dont need a hero who spoils the project and then patches it up. You need to be sure that nothing of that sort “incident” will occur when you are working with an outsourced company. But irony is you may not hear about companies which actually do their work right but only those where an act of heroism saved a project. What needs to be done then?
Next time you think of outsourcing work to an IT company, think about the Prevention steps. You as a customer have every right in asking for information to understand where all things can go wrong and what has the software company thought of to “Prevent” it and not cure it. If you get a delayed response or a jumbled response, that would mean what your next steps would be. Stop. Search Further. Google them till you find the right company which can cater to all the possible incidents prevention.
To know more about Mindfire Incident Prevention Methodology, please feel free to email me at Sam@mindfiresolutions.com.